See how JPMorgan Chase is using the workplace to drive higher performance and foster a sense of belonging.
As part of JPMorgan Chase's investment in the workplace, they're turning to a Workplace Lab to better understand what works and what doesn't, then using their learnings to build out their new NYC headquarters.
JPMorgan Chase's Workplace Lab consists of an entire office floor where the company tests new technology and design concepts that it's considering integrating into its new 60-story global headquarters at 270 Park Avenue in Midtown Manhattan.
A few of the concepts being tested at the lab include:
Already, you can see elements of future thinking inside 270 Park Avenue in Midtown Manhattan:
"We believe that when we are together in a place and that place is purpose-built and we’re there together for the moments that matter, we can’t be beat." — David Arena, Head of Global Real Estate, JPMC
David Arena, JPMC’s Head of Global Real Estate, believes a great hospitality experience is a series of incremental design choices — choices his team is testing in their workplace lab.
"It's the lighting, it's the ergonomics of the chair you're sitting in," he told McKinsey's John Means. "It's the smell of something, the way the carpet or the floor feels underfoot"
He also believes hospitality can become a draw for people to work from the office.
"People want to be known. They want to be recognized, they want to be welcomed in the morning, quite frankly, by name," he said. "They want to have a personal experience when they come to work, and I think there’s a great opportunity to do that."
The needs of remote employees remain a priority at JPMorgan Chase. A seamless workplace experience extends beyond four walls. The company is exploring virtual reality and augmented reality in their lab to enhance remote collaboration.
"The tools are not ready to roll out yet," he said, "but we are putting all the things in place at 270 Park to use them when they are ready."
Arena believes flexibility is central to modern workplaces and modern workplace design.
"You have to view buildings and real estate like a machine, a tool, or a lever," he says. "You have to build them in such a way that they could be changed for any generation at a reasonable cost, so that buildings don’t become antiquated."
JPMorgan Chase's vision extends beyond New York City — they're implementing similar workplace strategies globally. They are building campuses and expanding their retail branches with a focus on creating community-centered spaces.
By investing in the workplace of the future, JPMorgan Chase aims to provide an exceptional workplace experience that combines technology, design, and employee well-being to drive higher performance and foster a sense of belonging.
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