Case Study: How Density helped an entertainment giant improve office design and the employee experience

Challenge

When a global entertainment giant opened a large new campus in Los Angeles, it wasn’t just a sprawling collection of desks and meeting rooms. It was a living, breathing experiment in creativity. The stakes? Millions spent on sleek furniture, open lounges and an amenity-packed café. The question they need answers for: How were employees actually using the spaces and amenities?

The workplace strategy team wanted to:

• Assess design choices over time to figure out whether employees were gravitating toward certain furniture pieces, layouts or zones six months after installation
  
  
• Advocate for keeping certain spaces by being able to provide data-backed justification for keeping or modifying spaces in response to evolving needs
  
  
• Understand amenity usage to gain insight into high-traffic areas like the campus café to make operations as efficient as possible
  
  
• Empower employees by allowing staff to make daily workspace decisions based on real-time occupancy data

The problem: Previous sensor vendors had left them with fuzzy numbers, lagging refresh times and maintenance headaches. Basically they were faced with more challenges than answers.

Solution

The company decided to start using Density’s Waffle, Entry, Open Area sensors throughout their Los Angeles office to capture precise, real-time occupancy data. According to one of their workplace strategists, Density continues to stand out for having:

1. The best quality data among all sensor vendors they’ve tested.
   
   
2. Being the easiest to work with from deployment to ongoing account support
   
   

With Density’s platform:

• Workplace teams can easily run post-occupancy evaluations to identify which furniture arrangements and layouts are performing well, then make quick, informed changes
  
  
• Space utilization data can be used to advocate for keeping areas that employees value when leadership may seek to eliminate space
  
  
• Café and amenity usage is tracked to align staffing and resources with actual demand
  
  
• Employees can check real-time space availability powered by Density in their internal mobile app to check floor-by-floor busyness and choose where to work
  
  
• Live Wayfinding displays installed throughout the office show real-time space availability, helping employees instantly locate open desks, meeting rooms and collaboration areas without checking their phones
  
  

Results

• Faster design iterations: The company now has the ability to assess and replace underperforming layouts within months, not years
  
  
• Data-driven space retention: Reliable usage data protects valued spaces from being cut by real estate teams
  
  
• Optimized amenity planning: Café operations and other services are aligned with peak and off-peak patterns so that supplies are available and waits are minimal
  
  
• Effortless wayfinding and empowered employees: Employees can use either the mobile app or on-site Live Wayfinding displays to find the right space for their needs

Why it worked

• High-accuracy sensors capture trustworthy data, enabling confident decision-making
  
  
• Actionable analytics tie directly to dynamic workplace strategy, from design to operations
  ‍
• ‍Multiple access points to data are available wherever employees need to make decisions including historical analytics in the Atlas Analytics dashboard, in the employee mobile app and in the Live Wayfinding displays

Interested in learning more about Density solutions for your business?